Get professional grade IT support and guidance in your home. We offer service in your home, on the phone, or over the web. We work day or night to solve your computer problems, set up devices, and answer your questions.



Our experts are current on the latest Windows and OS X technology, software, and security.


We work around your schedule to help you get the service when you need it. Appointments are set for specific times.


A detailed diagnostic and tune-up for your PC – eliminate resource-hogging software and improve your on-line experience.


Get rid of nasty spyware and viruses. Keep them out with powerful protection for the whole family.


Get the right backup solution in place, with affordable, painless, automatic backup solutions to cloud or drive with reliable reporting.


Help with name brand cloud services like Google, Yahoo, Dropbox, Apple, Microsoft, and more.


Set up sync of mail, calendar, contacts, documents, and photos across all your family devices, including mobile devices.


Setup and configuration of your web based, company or ISP email service on the platform of your choice. 


Learn how to use your software. One-on-one training available for Microsoft Office, Microsoft Windows, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, AOL, and more.

How Our Residential Service Works

In-Home Support vs In-Shop

Rethink is dedicated to you, the user. We offer expert user support, education, and assistance that computer repair shops can’t deliver. We offer residential services in your home, via Remote Session over the internet or via drop-off at our shop. We understand that you work too! That is why our hours for drop off start as early as 7am and go as late as 9:30pm, so you can drop off your computer before or after work. (for Republic location) .

We service a wide variety of computer and technology problems. We are able to remove viruses, resolve errors, reinstall or upgrade operating systems, and other fixes. We also offer hardware repair such as broken screens, broken keyboards, water damage repair & SO MUCH MORE. If you are unsure whether we can service your need, contact us and we’ll help you figure it out.

Residential IT Support Pricing

In-Home Computer Support is provided at $90 per hour during business hours.

We provide service on nights, weekends, and holidays for $125 per hour.

Appointments are one hour minimum with quarter hour increments thereafter.

We offer 100% FREE Consultations & Estimates. You have to know the cost of a repair first in order to decide if it is worth your while.

We service the areas of Republic, Billings, Monett, Willard, Springfield, Ozark, Nixa, Rogersville, Battlefield, Clever, Strafford, Joplin, Webb City and Carthage. While estimates are free, we charge a Trip Fee for in-home service.  Travel fees are $20 for any location within 15 miles of Downtown Springfield. (For Joplin area costs call our Joplin Office at 417.629.0231)

Helping Home & Business Users Since 2005

Shawn Kirkbride founded Rethink Associates in 2005 by offering expert and friendly home IT support. As we’ve expanded, our team’s reputation has been built on providing refreshingly clear expert support to users. Our friendly, dedicated experts will help you find clear answers and solve challenging problems. Discover the difference that a single session can make in your life and book an appointment with us today.