RESIDENTIAL IT SUPPORT

We provide friendly, expert support for your home computer on-site, in office and via remote session.

SMALL BUSINESS IT SERVICES

We keep businesses running with world class support and a network of exceptional Managed IT services & providers. 

WEB DEVELOPMENT

We build beautiful, powerful websites to help businesses grow and reach their audience.


Beyond IT Services and Web Development
We Build Relationships and Trust

Our philosophy of customer loyalty and service allows us to build meaningful long-term relationships with our clients. We treat every client like a partner, not just a customer. We don't talk over your head, and we don't treat you like an idiot. We understand that computers can be both powerful tools and also the bane of your existence. We can help. We promise. 

 
 
 

Stop troubleshooting the same problems again and again. Find out how we resolve and prevent IT problems and keep business running smoothly.

 
 
 
 
 
 

MANAGED IT SERVICES

Comprehensive support & consulting in a simplified model

SERVER & NETWORK SUPPORT

Our partners provide world class server support. 

DESKTOP & USER SUPPORT

Exceptional and time sensitive support for your users helps you maintain operations

SECURITY & VIRUS PROTECTION

Keep your workstations, servers, and company data safe with enterprise-grade security and virus protection

BACKUP & DISASTER RECOVERY

Protect your business from catastrophic data and productivity loss with simple, powerful, automatic backups

EMAIL & CLOUD SERVICES

Put your company email, documents, calendars, and contacts in a secure cloud


We offer two pricing models – hourly and flat-rate. Our flat-rate billing is for our Managed IT Services. Our standard hourly rates are below:

  • Business IT Support is provided at $115 per hour.
  • Nonprofit IT Support is provided at $90 per hour.
  • Evening/Weekend/Holiday IT Support is provided at $155 per hour ($115 per hour for nonprofits)

We charge the same for access to our experts, either over the phone or in person.

We offer a consultation to qualifying businesses. If you would like to learn more about the state of your IT infrastructure, and find out what it would take to improve things, please call us today.

 

 


Get professional grade IT support and guidance in your home. We offer service in your home, on the phone, or over the web. We work day or night to solve your computer problems, set up devices, and answer your questions.

 
 
 
 

MACS OR PC'S

Our experts are current on the latest Windows and OS X technology, software, and security.

DAY OR NIGHT

We work around your schedule to help you get the service when you need it. Appointments are set for specific times.

PERFORMANCE BOOST

A detailed diagnostic and tune-up for your PC – eliminate resource-hogging software and improve your on-line experience.

VIRUS REMOVAL & PROTECTION

Get rid of nasty spyware and viruses. Keep them out with powerful protection for the whole family.

BACKUP & RECOVERY

Get the right backup solution in place, with affordable, painless, automatic backup solutions to cloud or drive with reliable reporting.

CLOUD SERVICES

Help with name brand cloud services like Google, Yahoo, Dropbox, Apple, Microsoft, and more.

MOBILE & SYNC

Set up sync of mail, calendar, contacts, documents, and photos across all your family devices, including mobile devices.

EMAIL SETUP

Setup and configuration of your web based, company or ISP email service on the platform of your choice. 

COMPUTER & SOFTWARE TRAINING

Learn how to use your software. One-on-one training available for Microsoft Office, Microsoft Windows, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, AOL, and more.


How Our Residential Service Works

In-Home Support vs In-Shop

Rethink is dedicated to you, the user. We offer expert user support, education, and assistance that computer repair shops can’t deliver. We offer residential services in your home, via Remote Session over the internet or via drop-off at our shop. We understand that you work too! That is why our hours for drop off start as early as 7am and go as late as 9:30pm, so you can drop off your computer before or after work. (for Republic location) .

We service a wide variety of computer and technology problems. We are able to remove viruses, resolve errors, reinstall or upgrade operating systems, and other fixes. We also offer hardware repair such as broken screens, broken keyboards, water damage repair & SO MUCH MORE. If you are unsure whether we can service your need, contact us and we’ll help you figure it out.

Residential IT Support Pricing

In-Home Computer Support is provided at $90 per hour during business hours.

We provide service on nights, weekends, and holidays for $125 per hour.

Appointments are one hour minimum with quarter hour increments thereafter.

We offer 100% FREE Consultations & Estimates. You have to know the cost of a repair first in order to decide if it is worth your while.

We service the areas of Republic, Billings, Monett, Willard, Springfield, Ozark, Nixa, Rogersville, Battlefield, Clever, Strafford, Joplin, Webb City and Carthage. While estimates are free, we charge a Trip Fee for in-home service.  Travel fees are $20 for any location within 15 miles of Downtown Springfield. (For Joplin area costs call our Joplin Office at 417.629.0231)

Helping Home & Business Users Since 2005

Shawn Kirkbride founded Rethink Associates in 2005 by offering expert and friendly home IT support. As we’ve expanded, our team’s reputation has been built on providing refreshingly clear expert support to users. Our friendly, dedicated experts will help you find clear answers and solve challenging problems. Discover the difference that a single session can make in your life and book an appointment with us today.